MasterPlanner commits to the protection of all personal information given to us by our customers. This is done in accordance with the UK Data Protection Act 1998. We will only use your information within the permissions you give us and the boundaries set out in our policy. We will never use your information for any other purposes, or share it with any third parties without your consent.
WHAT INFORMATION DO WE COLLECT?
We collect and process personal data about you when you interact with us and when you purchase goods and services from us. The personal data we process includes:
- Name, your username, your (delivery, billing, home, or work) addresses, email addresses and phone numbers.
- General information related to the browser or device or operating system you use to access our websites – this will only be used for internal use by MasterPlanner.
- Any other information you provide will only be used for the purpose it is intended.
We will also process but not retain your credit card details, where you make purchases from us. All manual data is shredded and not stored.
The information gathered enables MasterPlanner to process your order, take relevant payment, deliver your order using a third party delivery company, any customer service issues following delivery and after sales service. We also notify you of any directly related promotions/offers or competitions which are tailored to your interests.
We do not knowingly collect information from or direct any of our content specifically to children under 16. If we learn or have reason to suspect that you are a user who is under the age of 16, we will unfortunately have to close your account. Please see our Customer Terms & Conditions for information about account termination.
WHY DO WE NEED THIS INFORMATION?
We process the personal data set out above for the following purposes:
- As required to fulfil a contract with you, for example, if you make a purchase from us. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services. We require this information in order to enter into a contract with you and we are unable to do so without it;
- To comply with applicable law and regulations.
- With your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our websites, or our products or services.
- We may use information you provide to personalise (i) our communications to you; (ii) our websites; and (iii) products or services for you, in accordance with our legitimate interests. You can opt out at any time.
- if you provide a credit or debit card, we may also use third parties (PayPal, Sage pay or another third party payment provider) to check the validity of the sort code, account number and card number you submit to process a payment, in order to prevent fraud, in accordance with our legitimate interests and those of third parties.
- We may monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law and our legitimate interests;
- Where you contact us by telephone, calls may be independently overheard for quality, training and security purposes. Order details are manually recorded to enable the processing of your order and delivery.
- We may send you direct marketing information about other goods and services we offer that are similar to those you have already purchased or enquired about and indirect marketing or other information in the form of notifications about our website, blogs and newsletters. Electronic direct marketing will only be sent where you have given your consent to receive it (opt in), or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic direct marketing at any time by following the instructions in the relevant email.
WITH WHOM AND WHERE WILL WE SHARE YOUR PERSONAL DATA?
We do not share data with any organisation that is not directly linked to our contract with you. We share information with the following third parties:
- Sage Pay – Secure payment gateway for card payment processing
- Paypal – Secure payment system for making and refunding payments.
- 123-reg – Email correspondence held includes email address/names and content.
- Courier Companies – information shared to enable delivery of your order includes name/address/telephone number/email address. We use DPD/Fedex/UPS/TNT and Royal Mail to name a few. It is necessary to provide these with your name address and contact details to ensure a trouble free delivery.
- Mail Chimp – for personalised marketing purposes related to your interest only.
- Outsourced web development – under our strict supervision.
We follow strict guidelines in the storage and disclosure of information which you have given us, to prevent unauthorised access. We comply with the laws of the countries from which we operate. Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.
Our website may contain links to and from third party websites of our partners, networks, advertisers and affiliate. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for the privacy practices or content of these websites.
In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
HOW LONG WILL YOU KEEP MY PERSONAL DATA?
We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Customer Terms and Conditions.
Where you are a customer, we will keep your information for the length of any contractual relationship you have with us and after that for a period of 7 years. This will include customer services queries.
Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data (a) until you unsubscribe from our communications; or, if you have not unsubscribed, (b) while you interact with us and our content; or (c) for 7 years from when you last interacted with us or our content.
We will retain your data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place.
WHERE IS MY DATA STORED?
MasterPlanner does its best to ensure that the technologies this website uses are up-to-date and that our website is safe from potential security vulnerabilities. We have checked with our website processor that it is GDPR compliant.
All customer data and orders placed on this website are stored securely in servers that are located within our offices.
WHAT ARE MY RIGHTS IN RELATION TO MY PERSONAL DATA?
You have the right to ask us not to process your personal data for marketing purposes. You have the option to prevent such processing by not checking certain boxes on the forms we use to collect your data, clicking the unsubscribe link on any marketing email communication we have sent to you or by contacting us using the methods noted above. You can withdraw that consent at any time. If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you. If you have a complaint about how we have handled your personal data, you may contact us directly with a request to review how we use your personal data. Where the law permits, we can remove or amend your data.
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WHO CAN I COMPLAIN TO IF I FEEL YOU ARE NOT HANDLING MY DATA CORRECTLY?
If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner's office) by contacting them (or using the following web page https://ico.org.uk/concerns/)